Android
“File format is not supported,” “Can’t open file,” or APK opens in a text editor instead of the installer.
Troubleshooting
Android saying “Can’t open file”? Windows claiming the installer isn’t recognized? Use these steps to rename, verify, and open the correct file. The full troubleshooting map lives on the Download errors hub.
Breadcrumb
Symptoms
“File format is not supported,” “Can’t open file,” or APK opens in a text editor instead of the installer.
“This app can’t run on your PC,” “The file is corrupt,” or Windows attempts to unzip the APK.
“Profile install failed” or iOS downloads a ZIP instead of the configuration profile.
Checklist
On Android/Windows, open Files/Explorer → enable “show file extensions” → ensure it ends with .apk or .exe.
Remove the corrupted file so the browser doesn’t resume it. Clear browser cache/download history.
Use /link/ or the nearest mirror. Avoid renaming or opening until the download finishes.
Compare the SHA-256 with the file comparison table. Install only if it matches.
Common causes
| Cause | Symptom | Fix |
|---|---|---|
| APK renamed to ZIP | Android asks to open with Drive/Docs | Rename extension back to .apk; open via Files → Install |
| Incomplete download | File size is smaller than listed | Delete file, re-download using direct link/mirror |
| Opened on wrong platform | Windows tries to open APK or Android tries to open EXE | Use the correct platform or emulator, or download the right installer |
| Antivirus quarantine | File disappears or becomes 0 bytes | Allow/restore from antivirus quarantine, then verify hash |
Android-specific fixes
.apk.Install an APK installer (APKMirror Installer, Split APKs Installer) if your device struggles with split APKs or bundles.
Windows-specific fixes
Older PCs should use the Windows 7 client from the legacy guide.
Troubleshooting
Use a script to delete files that don’t match the expected hash:
if [ "$HASH" != "$EXPECTED" ]; then
rm 1xbet.apk
echo "Corrupted file removed"
fi
Internal links
See all fixes at the error hub.
Re-download from the direct download page.
Confirm sizes/hashes via the file comparison table.
FAQ
No. APK must remain an APK. If you need PC access, use the Windows client or install the APK in an emulator.
Messaging apps often compress/rename attachments. Download directly from the website instead of forwarding via apps.
Only if the file originally was an APK but your browser renamed it. Never rename random archives to .apk.
Next steps
Visit the older devices guide.
Use the download links hub.
Always compare with the hash guide.
Wrong file?
Re-download the verified APK