Account status
- Password recently changed? Use the latest one.
- KYC pending? Complete verification in the app.
- Any open support tickets? Check email for guidance.
Access help
1xBet App Login Blocked — Solutions
Restore access when the app says “Account blocked”, “Too many attempts”, or “Contact support”.
- Common block reasons in Bangladesh
- Step-by-step unlock workflow
- Prevent future security flags
Typical unlock time
30–120m
After submitting proof
Steps involved
4
Reset · Verify · Explain · Prevent
Most common trigger
KYC
Incomplete verification
Breadcrumb
Where you are in the process
Quick checks
Confirm these basics first
Device & network
- Disable VPN or proxy; use a local Bangladeshi IP.
- Log out of other devices to avoid concurrent sessions.
- Restart the phone and clear cache if the message persists.
Step-by-step
Unlock your account in four moves
1
Reset the password
Tap “Forgot password”, enter your email/phone, confirm OTP, and set a new strong password.
2
Verify identity
Upload National ID or passport via the KYC menu (see KYC guide).
3
Contact support
Use in-app chat or email security@1xbet.com with ID photo + last deposit reference.
4
Confirm unlock
Wait for the push/email response, then log in again without VPN or multiple devices.
Reasons
Why logins get blocked
| Message | Likely cause | Action |
|---|---|---|
| “Too many attempts” | Incorrect password entered >5 times | Reset password, wait 15 minutes, log in again. |
| “Account blocked” | KYC incomplete or suspicious withdrawals | Finish KYC, send proof of deposits, request unlock. |
| “Contact security” | Multiple IPs, VPN, or shared device flagged | Send ID + photo with handwritten code they provide. |
| “Session expired” | Logged in on another device/browser | Log out elsewhere, clear cache, log in again. |
Troubleshooting
What if support still refuses access?
Payment mismatch
Send screenshots proving the payment account belongs to you. Close all betting apps that use the same wallet.
Shared device suspicion
Explain who else uses the phone. Prefer dedicated devices for betting to avoid future flags.
VPN dependency
If your ISP blocks the site, request an official mirror link from support instead of using VPN.
Account ownership proof
Provide ID, last deposit receipt, and mention the approximate balance to confirm ownership.
FAQ
Login block questions
Usually because of repeated wrong passwords, incomplete KYC, or suspicious VPN/IP activity.
Reset your password, finish KYC, then contact support with proof of identity and deposits.
Yes, but simultaneous sessions from distant IPs can trigger blocks. Log out before switching.
Yes. Funds stay locked until you confirm ownership. Provide documents quickly to regain access.
Next steps
After regaining access
Strengthen security
Enable 2FA and device binding in the security guide.
Verify fully
Complete the KYC checklist to avoid future locks.
Learn safe login habits
Review the main login guide for recovery tips.