Basic steps
- Update the app to the latest build via our `/link/` shortcut.
- Check internet connection (switch to Wi-Fi if mobile data is weak).
- Confirm you are using the correct country/currency pair.
Login help
1xBet App Login & Fixes — Troubleshoot Access (BD)
Recover passwords, fix OTP delays, stop random logouts, and keep your 1xBet app account secure on Android, iOS, and emulators.
- Topics: password reset, OTP, Face ID, account blocks
- Audience: Bangladeshi users who already registered
- Goal: regain access in minutes without losing funds
Common fixes
8
Covers SMS, email, PIN, 2FA
Security tips
5
PIN, biometrics, 2FA, devices
Support steps
3
Screenshots, forms, response time
Breadcrumb
Where you are in the site structure
Quick fixes
Checklist before contacting support
Security steps
- Enable “Remember me” only on personal devices.
- Turn on PIN/biometric login to avoid full password entries.
- Never share OTP codes with anyone claiming to be support.
Common scenarios
Fix login errors step by step
| Error | Why it happens | Fix |
|---|---|---|
| “Wrong password” | Password expired or mistyped on mobile keyboard. | Reset via email/SMS, then set a memorable PIN inside the app. |
| No OTP received | Carrier delays or spam filters. | Wait 60 seconds, try email login, or switch to a different network. |
| Account temporarily blocked | Too many failed attempts or KYC pending. | Wait 15 minutes, clear cache, or contact support with ID scans. |
| Session expired quickly | Battery saver closes the app in background. | Disable battery optimization for 1xBet and enable background data. |
Password reset
How to recover access safely
1
Tap “Forgot password”
Available on the login screen. Choose email or phone as the channel.
2
Enter the code
Copy the code from your SMS/email. Codes expire in 10 minutes, so act quickly.
3
Set a new password + PIN
Use at least 10 characters with numbers/symbols, then create a 4-digit PIN for faster logins.
Two-factor & biometrics
Keep the app secure after logging in
Two-factor authentication
- Go to Profile → Security → Two-factor.
- Link your phone or authenticator app (Google Authenticator, Authy).
- Store backup codes offline to recover access.
Face ID / Touch ID
- Enable biometric login inside Profile → Security.
- Allows one-tap approvals for bets and withdrawals.
- Disable on shared devices to prevent unauthorized bets.
Troubleshooting
Real-world issues and answers
Login works on web but not app
Clear app cache, update to the latest version, and ensure the same currency/language as the web account.
App crashes right after login
Reinstall the app via `/link/`, disable VPN/Proxies, and check that your device date/time matches network time.
“Account suspended” message
Contact support via live chat or email with ID scans. Avoid creating a new account—it delays recovery.
OTP arrives but login still fails
Ensure you type the OTP exactly, check for spaces, and retry within the time limit. Request a new code if it expires.
FAQ